Support and Services

Important

In the summer/fall of 2025, Delta was transitioned from RedHat 8 to a RedHat 9 based OS.

The documentation now reflects the new default RH9 stack. The Red Hat 8 documentation is no longer available.

To see what’s new in Red Hat 9, please see the Early User Info page.

Traditional service requests for assistance on access and allocation issues, porting codes, debugging, and software requests are handled through the ticket system; see Getting Help for information on how to submit a support request. Issues will be reviewed for estimated level of effort and scope of the request (impacts only one user, impacts an entire group, or impacts the broader community).

Requests requiring deeper engagement will need additional review and potentially funded work. For additional support opportunities, please see:

• ACCESS MATCH Services for short-term (MATCH Plus) and long-term (MATCH Premier) support.

• Illinois Computes for partnerships between University of Illinois researchers and NCSA.