Getting Help
For any questions or issues not answered by the documentation, please submit a support request by emailing [email protected]. Your email will initiate a ticket that NCSA staff will use to help you.
To help NCSA staff efficiently address your request, in your initial email, please include:
A descriptive subject line starting with Hydro (for example, “Hydro: Permission denied error loading blorg module”)
In the email body, include:
The UserID you use to log into the system.
Approximately when (date/time) the issue occurred.
What you were trying to do and how you tried to do it.
Why you think it isn’t working.
Commands or scripts you ran, in enough detail to reproduce the problem (text files are preferred).
The output and/or error messages you got (text files are preferred).
Did you install any modules? If so, which ones? (run
module list
and paste the output into the message)If your command or script worked in the past, when did it stop working?
Any other approaches you’ve tried.
Any other information you think might be relevant.
If you have multiple, unrelated issues, please create a separate ticket for each by sending separate emails.
You will receive email correspondence as your ticket is worked on, please respond to any questions that are asked.